Estimated reading time: 25 seconds

The holidays can bring up some uncomfortable situations. Here are some tips to navigate all your holiday family, work, and friend events easily and confidently.

Three conversation starters:

1. What is your favourite holiday tradition? And why?
2. What are you looking forward to exploring in the new year?
3. What are you most proud of from 2022?

Tips for handling conversations this holiday

1. Ask inclusive and open-ended questions
2. Probe with more questions to understand
3. Pause and leave space for responses
4. Use active listening
5. Acknowledge with empathy — doesn’t mean agreeing with everything
6. Use “I” statements like “I believe, In my experience, the way I see it”

“Seek first to understand, then to be understood”

The seven habits of highly effective families - Stephen R. Covey

We teach your employees to handle all types of conversations through deliberate practice. Thank you for including Practica Learning in your training program. And if you’d like to explore solving your business critics’ conversation challenges, reach out to one of us today.