Regardless of industry, fantastic leadership communication is vital for organizational success. Deliberate practice of these critical communication skills within realistic scenarios tailored to the job role and individual will get leaders to perform better sooner and with measurable results. Remember the adage “practice makes progress” and keep reading for examples of practice scenarios specific to specialized leader segments, including sales, supply chain and corporate.

The bottom line: to effectively use High-Impact Questions, you must do your homework. Understand your client's business, their industry, and the challenges they face. Combined with the High-Impact Question formula, this knowledge will enable you to craft questions that resonate, challenge, and engage.

Bottom line: the key to effective leadership training isn't just about completing training - it's about building relevant knowledge, bridging to application with practice, and supporting retention… all within a supportive eco-system.

Seven Compelling Reasons to Incorporate Deliberate Practice into Manager Skill Development Programs

Understanding the Four Crucial Skills to Develop and Why They Are Critical to Manager Success

Which skills are chronically underperformed and how to close those gaps

Each year, Manage HR recognizes the top and emerging diversity and inclusion service companies in Canada based on solution innovation and client outcomes. This year, Practica Learning made the list.

The holidays can bring up some uncomfortable situations. Here are some tips to navigate all of the holiday family, work and friend events with ease and confidence.

Years ago, we started wondering why sales training never seemed to stick. The companies we worked for invested hundreds of thousands of dollars in well-respected, well-researched training. But when we went back three months later to measure application, it was immediately apparent that salespeople didn’t implement what they’d learned.

Just a few short months ago, as the lockdown was ending, we were all looking forward to returning to restaurants, shopping, and travel. Now, almost overnight, we’re all hearing stories about customers behaving angrily over minor inconveniences — diners blowing up at waiters over slow service, shoppers furious about shortages, travelers refusing to obey flight attendant instructions, and bankers facing increasingly irate customers with complaints.

The prospect is a market leader in customer experience and is known for product excellence. Today, however, the marketplace is shifting. To continue to be successful, they need to be excellent at serving an increasingly diverse customer base.

As senior leaders explored their own unconscious biases and acknowledged their lack of experience in diverse environments, the need to shift behaviors became a priority.

Participating leaders were new to having conversations about equity, inclusion, and belonging. As the organization became more diverse and inclusive, it was anticipated that these conversations would arise more frequently…

Having good conversations about wellness is key to building the kind of resilience you will need as you journey out of the pandemic and into the new, hybrid workplace. Being able to engage in these conversations with colleagues decreases day-to-day stress and increases the sense of feeling supported.

If you are an HR Business Partner, Learning Consultant, or Director, you bring strong technical or business skills to your role, but you may be missing a set of skills crucial to your success: influencing skills.

Training designed to improve the customer experience for diverse customers often teaches key concepts like racism, oppression, privilege, bias, and microaggression. Addressing these knowledge gaps is essential. But just as important, maybe more so, is teaching new skills and behaviors.

The COVID-19 crisis offered an opportunity to innovate and to test new approaches to virtual skills development, some of which were extraordinarily successful. Here’s what we learned from those studies.

Unconscious bias can derail a sales conversation in several ways. Being aware of your own biases and understanding how they influence your customer’s journey can improve your relationships and increase your close rate.

Unconscious bias can derail a sales conversation in several ways. Being aware of your own biases and understanding how they influence your customer’s journey can improve your relationships and increase your close rate.

Many organizations have begun to prioritize improving diversity and inclusion. Over the last five years there has been a 113% increase in the number of executives that hold diversity and inclusion titles.