Call Center Training & Coaching

Practica Learning provides a unique training and sustainment solution designed specifically for Call Centers.

A Conversation With A Client Is An Opportunity That Cannot Be Waste

Practice with us, not your clients.

A combination of In Person Workshops and/or Telephone Practice will help:

Sales

  • Increase the outbound and inbound calling success – B2B or B2C
  • Increase revenue per customer
  • Cross sell a variety of products/services
  • Help increase the confidence of each participant through practice and positive reinforcement
  • Help each participant find their own call style from the 3 Value Profiles
  • Provide one-on-one practice with a variety of emotional and behavioral intensity
  • Ongoing sustainment

Coaching

  • An opportunity for Supervisors and Managers to practice coaching conversations in realistic one-on-one situations with safe/non-threatening real time feedback
  • Practice motivating, empathy and listening skills
  • Practice difficult or confrontational conversations
  • Aggregated analysis to understand general trends, gaps for future training
  • Ongoing sustainment

Please contact us to discuss how we can leverage your current training investments with our unique one-on-one telephone practice.

Contact
To learn more about us and how we can help your employees become more effective communicators through deliberate, experiential practice, please contact us.
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Toronto 416-366-6296
Greensboro 336-663-0637
Toll-Free 1-866-945-0648

550 Queen Street East, Suite 300
Toronto, Ontario, Canada
M5A 1V2