Product & System Knowledge

Understanding product knowledge can increase the number of value-add opportunities available to your clients. Complex feature and function discussions (e.g., walking a client through an evaluation or a risk assessment) and straightforward testing (e.g., oral practicums) can all be incorporated into Practica Learning’s one-on-one practice conversations.

Our clients also come to us when they have new processes and systems that need to learned by and/or reinforced with a large group of people. A new Customer Relationship Management (CRM) system is a major investment and having a sales person who really knows your product/process increases your overall credibility with clients. Such familiarity also provides your sales and/or customer service individuals with the ability to adapt to different client styles, improvising with confidence, creativity and ease.

Practice With Us, Not On Your Clients

Applications:

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Please Contact Us Via The Form Below So We Can Discuss:

  • How we help your team discuss product features and functions in realistic conversations
  • What the experience would look like for each participant
  • How we can increase the ROI on your training investment

 

Contact
To learn more about us and how we can help your employees become more effective communicators through deliberate, experiential practice, please contact us.
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Toronto 416-366-6296
Greensboro 336-663-0637
Toll-Free 1-866-945-0648

550 Queen Street East, Suite 300
Toronto, Ontario, Canada
M5A 1V2