“We love using Practica Learning to help us launch new products because it's critical that our sales team know every feature and function. We have a large team spread across the country, so it would be too expensive to bring everyone in for training and we can't afford to wait for the annual sales conference. We're kicking-off a pilot to help train our warehouse teams on safety procedures with the hope of reducing accidents, not to mention our insurance rates. —Wayne, Director of Operations”
Understanding product knowledge can increase the number of value-add opportunities available to your clients. Complex feature and function discussions (e.g., walking a client through an evaluation or a risk assessment) and straightforward testing (e.g., oral practicums) can all be incorporated into Practica Learning’s one-on-one practice conversations.
Our clients also come to us when they have new processes and systems that need to learned by and/or reinforced with a large group of people. A new Customer Relationship Management (CRM) system is a major investment and having a sales person who really knows your product/process increases your overall credibility with clients. Such familiarity also provides your sales and/or customer service individuals with the ability to adapt to different client styles, improvising with confidence, creativity and ease.
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