The ASTD BEST Awards recognize organizations that demonstrate enterprise-wide success as a result of employee learning and development. These organizations use the learning initiative as a strategic business tool to get results.
SunTrust Banks, Inc. was one of 28 winners (out of 70+ applications) that were recognized at the October 1st ceremony in Washington DC. SunTrust’s submission was a program designed to sustain the implementation of their coaching model. One of the keys to that sustainment is e-roleplay’s one-on-one telephone practice. Working closely together, SunTrust and e-roleplay developed a suite of strategic coaching scenarios designed to allow Business & Commercial Bankers to practice their coaching skills in realistic roleplay scenarios. After each roleplay, Participants received feedback and coaching based on ‘how if felt’ to be coached by them. Participants were given additional opportunities to practice incorporating skills from SunTrust’s coaching model into their coaching approach. Each participant pre-selected coaching scenarios from a ‘menu’ that they felt they would benefit from practicing in a safe environment.
“SunTrust is committed to helping all of our people to shine. Practicing critical coaching skills with e-roleplay has really helped with the sustainment of the learning process, and more importantly, helping our people to be better coaches.”
Mary Slaughter, Senior Vice President Talent Management and Development and Chief Talent Officer, SunTrust Banks
“The team at e-roleplay is very proud of our contribution to helping SunTrust and all of our clients. We take our purpose – Helping Business Professionals Improve through Practice – seriously. We are very happy that the team SunTrust was recognized by the ASTD for their hard work and commitment to learning.”
Randy Sabourin, Co-President, e-roleplay Inc.
“This is one of the most effective things we can do. I’m always amazed – you guys are really good at what you do. You do a terrific job at helping me be effective as a coach. This is one of the best investments this company has made.”
SunTrust Commercial Team Leader