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Accepting Resumes From Bilingual (English/Spanish) Actors
Posted on July 25th, 2013

In anticipation of hiring needs for Fall 2013/Winter 2014, e-roleplay is accepting resumes from bilingual (English/Spanish) actors.

e-roleplay Background Information:

 e-roleplay provides training practice over the phone. The company combines the techniques of adult education (e.g., demonstration, practice, feedback) with communications technology. Clients/participants take part in a live roleplay over the phone. Our courses are either Frontline (i.e., we play customers/clients) or Coaching (i.e., we play direct reports). Each roleplayer plays a series of characters to help the client learn how:

  • To communicate more effectively
  • To handle customer/ clients efficiently and effectively
  • To coach direct reports using a coaching model
  • To affect change in the behavior of their direct reports
  • To overcome objections from customers/clients or direct reports

Participants get immediate feedback on their performance, focusing the learning process and turning weaknesses into strengths. The roleplayer creates a safe environment, which is risk-free, anonymous and private.

Job Description – Required Skills:

  • Fluently bilingual in both Spanish (business appropiate) and English (Note: French/English may also be considered)
  • Ability in, and high level of comfort with, roleplaying/improvisation/simulations
  • Ability to play various characters and portray a range of emotions
  • Ability to assess a roleplay/conversation/situation while simultaneously participating in it
  • Ability and/or comfort in giving constructive and behaviour-based feedback
  • Ability to respond to the needs of the client
  • Ability to work independently
  • Excellent listening skills
  • Excellent organizational skills
  • Team player
  • Flexible
  • Basic Computer Skills (i.e., using Microsoft Word, navigating web pages, etc.)

Skills Not Require, But Would Be An Asset:

  • Acting training or experience
  • Psychology or related background
  • Coaching/teaching/counseling/facilitating experience
  • Telephone Sales experience
  • General office experience
  • Computer literate

Duties:

  • To roleplay 10-15 minute telephone calls with clients 
  • To simulate the types of people our clients deal with everyday (e.g., angry customers and/or poorly performing and defensive direct reports)
  • To accurately assess clients’ customer service /sales skills, and/or their coaching skills
  • To provide clients with positive feedback on their performance using e-roleplay’s feedback methodology and process
  • To create a safe learning environment for clients, within a 20-30 minute interaction
  • To record and complete company feedback forms
  • To maintain client confidentiality
  • To attend staff and/or performance evaluation meetings as required
  • To perform additional duties upon request

Please send both your acting and your non-acting resume, along with a cover letter stating how you heard about us, to the address below. Please indicate that you are bilingual in your cover letter.

Please include in your acting resume your experience with improv/roleplay/simulations and in your non-acting work resume any skills you possess that speak to the ability to provide feedback. These might include: teaching, training, coaching, psychology, management, facilitation, counseling etc.

Please email your submission to learning@e-roleplay.com Only candidates chosen for an interview will be contacted (by phone or email). Thank you.

Amy Sellors
VP Client Experience

e-roleplay
550 Queen Street East
Suite 300
Toronto, ON M5A 1V2

2 responses to “Accepting Resumes From Bilingual (English/Spanish) Actors”

  1. Elena Mazzon says:

    Good afternoon,
    I am an Italian actress based in London, UK, and I came across your website when trying to find more role playing work. I am completely fluent in Spanish as well as in English and Italian. I was wondering whether you would consider overseas people for your phone role plays?
    I look forward to hearing from you
    Kind regards

    Elena

  2. Keep this going please, great job!

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Toronto 416-366-6296
Greensboro 336-663-0637
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550 Queen Street East, Suite 300
Toronto, Ontario, Canada
M5A 1V2