Monthly Archives: February 2015

Article Reprint from HR.COM’s Leadership Excellence Essentials


3 things that can create great leaders
by Randy Sabourin


We have all witnessed, or experienced, Leadership Development Programs at organizations that miss the mark. Although designed using valid processes- evaluate what we have today and train the gaps to create the Leaders of tomorrow- somehow the return on investment is not enough. 

Young executives who have become good leaders early in their career have an intuitive sense about how to lead. Although pragmatic about learning, they often reject a content based ‘do it this way’ approach to leadership development. They feel they are unique and haven’t gotten this far by doing everything the same way everyone else has. There is also the brash young ‘know it all’ executive leader: Full of hubris, too high on control and unwilling to consider others’ input. Their reaction to classroom training is much same, perhaps with the exception of the pragmatic approach to new learning. Leadership Development programs fail for what they don’t give new leaders, not from a lack of the right content. Increasing business acumen (reading balance sheet, cash flow, budgets, etc.) or learning a company wide system coaching process is great content to learn, however, understanding these things will not produce a leader. There are three things that can create great leaders. 

First: Know Thyself

read the rest of the reprint 

A New Face At e-roleplay


Say hello to Avtar Jagpal, our new Vice President of Learning and Operations!  

Avtar joins e-roleplay with 10 years of corporate experience, coming from IBM sharing his experience in team leadership, talent management, and learning & development.  As a member of the Canadian Society of Training and Development, he has also obtained his designation as a Certified Training Practitioner. His focus is to lead, manage projects, and to strategically develop new business and processes for e-roleplay.







Are Your Salespeople Schrodinger’s Cat (or – a thought experiment on sales training sustainment)

By Randy Sabourin

I think the greatest challenge we face in the Learning & Development (L&D) world is whether the audience we design and deliver content for actually use the learning in the field. In my experience the content is generally good, and improves year after year. Trends such as mobile technology and gamification can extend the life of a learning initiative, increasing the impact that L&D budgets have on their target audience. Even with new delivery methods for learning design, are you certain that your people are applying the content?  Who knows? The executives who allocate training dollars think you should know.

When I reflect on this issue, which I do  frequently as our business is based on solving this particular problem, I try to connect it to other disciplines, professions, or stories that may have faced similar challenges.

Schrodinger’s Cat walks into a bar and doesn’t

In the early decades of the twentieth century, new ground was being broken in physics. Interesting and sometimes bizarre theories around reality and quantum mechanics were being created.  Many of these theories ended up in popular science fiction writing. One of the most famous of these theories is called the Copenhagen Interpretation of quantum mechanics that states a quantum system (an atom or photon for example)  can exist in  multiple states at the same time, each corresponding to different possible outcomes. It remains in this strange state until it is interacted with or observed by the external world. Only then does this superposition collapse into one or another of the possible definite states. Basically it exists in all of its possibilities until someone observes it. So Schrodinger (inspired by Einstein) put together a thought experiment to illustrate the concept in plain language.

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