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Monthly Archives: August 2013

Net Promoter Score for e-roleplay: OFF THE CHARTS!

By Cameron O. Anderson

e-roleplay Inc. now tracks Net Promoter Scores for every client and every participant and are having extraordinary results.The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

By asking one simple question — On a scale of 0-10, would you recommend this company to your friends and colleagues?  (0 = not at all 10 = It was the best ever)  – you can track these groups to get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows: Continue reading

The 3 Things Missing From Your Leadership Development Program.

by Randy Sabourin

We have all witnessed, or experienced, Leadership Development Programs at organizations that miss the mark. Although designed using valid processes- evaluate what we have today and train the gaps to create the Leaders of tomorrow- somehow the return on investment is not enough.

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Young executives who have become good leaders early in their career have an intuitive sense about how to lead. Although pragmatic about learning, they often reject a content based ‘do it this way’ approach to leadership development. They feel they are unique and haven’t gotten this far by doing everything the same way everyone else has. There is also the brash young ‘know it all’ executive leader: full of hubris, too high on control and unwilling to consider other’s input. Their reaction to classroom training is much same, perhaps with the exception of the pragmatic approach to new learning.

Leadership Development programs fail for what they don’t give new leaders, not from a lack of the right content. Increasing business acumen (reading balance sheet, cash flow, budgets, etc.) or learning a companywide system coaching process is great content to learn, however, understanding these things will not produce a leader. There are three things that can create great leaders. Continue reading

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