By Cameron O. Anderson
e-roleplay Inc. now tracks Net Promoter Scores for every client and every participant and are having extraordinary results.The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
By asking one simple question — On a scale of 0-10, would you recommend this company to your friends and colleagues? (0 = not at all 10 = It was the best ever) – you can track these groups to get a clear measure of your company’s performance through your customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows: Continue reading